Coastal Confusion - Pismo Beach, CA

The incident about to be described has happened twice in the past week. We have never had this happen before. Really amazing that in our combined 130+ years this hasn’t happened before let alone twice in a week. Boots is still dealing with the infection from the cataract surgery in early May. She is having follow-up appointments here and is scheduling surgery to correct the entropion of the left lower lid that seems to have results from the infection solution.

So, Boots has second appointments with each of these ophthalmologists. Their staff doesn’t seem to call the day before to remind patients of appointments. But we have the ultra anal-retentive (Ruthi), so there is little chance we’d miss an appointment. Especially, now that Ruthi has no one else to herd but Boots and Karma. When Boots walked up to the check-in desk (at each location), she was informed that she didn’t have an appointment. The check-in clerk asked if she had a card confirming the appointment. In the first incidence, Boots did have a card with the date/time of the appointment. At the second occurrence, she did not have a card. Luckily, at both places Boots ended up having the appointments but we have learned is to get cards every time we set up a follow-up appointment.